zoya Casino Terms and Conditions

General Provisions

In this document, "zoya", "we", "platform" or "service" refers to zoyacasino.cam. "Member", "you" or "user" refers to any person registered on the platform.

All services provided at zoya are operated for entertainment purposes. The platform provides services in Bengali for Bangladeshi users, and all transactions are conducted in Bangladeshi Taka (৳).

These terms apply to all services on the platform — including casino games, sports betting, virtual games and all other services. Separate terms may apply to specific promotions, which will be stated alongside the relevant offer and will be treated as supplementary to these general terms.

Membership and Account

2.1 Registration Process

Each person may open only one account. If a person is found to hold multiple accounts, zoya has the right to suspend them and the associated balances may be withheld. All information provided at registration must be accurate and complete.

2.2 Identity Verification (KYC)

Before requesting a withdrawal or upon exceeding a specified amount, members must submit identity verification documents. These may include a copy of a national ID card, passport or other government-issued document. Withdrawal requests may be held pending until verification is complete.

2.3 Account Security

It is your responsibility to keep your login credentials — username and password — completely confidential. If a third party uses your account, you bear full responsibility for that. If you notice any suspicious activity, notify our support team immediately.

2.4 Updating Account Information

It is the member's responsibility to update any changes to their registered mobile number, email or financial details in a timely manner. zoya is not responsible for any inconvenience caused by outdated or incorrect information.

Age and Eligibility Requirements

All services at zoya are exclusively for persons aged 21 years or older. Minors or anyone under the age of 21 may not open an account. If an account is found to belong to a minor, it will be closed immediately and zoya has the right to withhold the associated funds.

The following persons may not open an account or play at zoya:

• Those under 21 years of age
• Those who have been permanently banned from zoya previously
• Those who have applied for self-exclusion and whose exclusion period is still active
• Those prohibited from using such services under applicable local laws or regulations

Deposits and Withdrawals

4.1 Deposit Methods and Minimum Amount

zoya currently accepts deposits via the following methods: bKash, Nagad, Rocket and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank). The minimum deposit amount for each method is ৳200.

4.2 Withdrawal Methods and Minimum Amount

The same methods apply for withdrawals: bKash, Nagad, Rocket and bank transfer. The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 10–45 minutes.

4.3 Withdrawal Conditions

Before requesting a withdrawal, please ensure that:

• Your account's KYC verification has been completed
• The wagering requirements of any applicable bonus have been met
• The deposit and withdrawal method is preferably the same (the same bKash number used for the deposit)
• The balance contains at least ৳800 or more available for withdrawal

4.4 Transaction Failures

If a transaction fails due to a technical error, temporary disruption of mobile banking services or incorrect information provided, the member must notify the support team immediately via live chat or email.

Bonuses and Promotions

5.1 Welcome Bonus

New members have the opportunity to receive a 100% bonus on their first deposit, up to ৳15,000. The wagering requirement for this bonus is 15 times the bonus amount. For example: depositing ৳1,000 gives ৳1,000 bonus, making the total balance ৳2,000; to withdraw the bonus, bets of ৳1,000 × 15 = ৳15,000 must be placed.

A bonus is never given as direct cash — it is a matching reward that becomes withdrawable after the specified wagering requirement is met.

5.2 Weekly and Special Bonuses

zoya offers several regular promotions for existing members:

• zoya Weekly Reload Gift — 25% of deposit, up to ৳5,000; wagering 18x; minimum deposit ৳200.
• zoya Slots Festival Bonus — 50% of deposit, up to ৳8,000; wagering 20x; applicable to slot games only.
• zoya Friday Deposit Reward — 30% of deposit, up to ৳6,000; wagering 15x; applicable every Friday and Saturday.
• zoya Birthday Special Treat — up to ৳2,000; wagering 10x; for verified members.
• zoya Refer a Friend Reward — up to ৳3,000; wagering 12x; applicable after each successful referral when the friend makes their first deposit.

5.3 General Bonus Terms

No other bonus may be claimed while one is already active. If a bonus expires without the wagering requirement being met, the bonus will be cancelled and zoya has the right to void any winnings earned from that bonus. If a member abuses bonuses or attempts to claim bonuses from multiple accounts, their account will be closed.

VIP and Rewards Programme

zoya's VIP programme has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback benefits are available at each tier:

• Bronze — up to 0.3% weekly cashback
• Silver — up to 0.6% weekly cashback
• Gold — up to 0.9% weekly cashback
• Platinum — up to 1.2% weekly cashback
• Diamond — up to 1.5% weekly cashback

Cashback is calculated based on the week's net loss (total losses minus total winnings). For example, a Gold member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.9% = ৳180 cashback. Moving to a higher tier depends on regular activity and usage.

zoya reserves the right to change VIP benefit terms and rates at any time. Members will be notified in due course if changes are made.

Games and Betting Policy

7.1 Game Results

All games operated at zoya run through the software of third-party game providers — such as PG Soft, Pragmatic Play, JILI, Evolution and Spribe. All results are determined by a Random Number Generator (RNG) and are outside zoya's control.

7.2 Bet Validity

If a bet is not processed due to a technical error, it will be considered void and the relevant amount will be refunded. If an abnormally high win is displayed due to a software bug or incorrect configuration, zoya has the right to cancel it.

7.3 Fraudulent Activity

If a member attempts to gain an advantage through bots, automated software or any other misconduct, their account will be closed immediately and all winnings will be forfeited. Attempting to earn bonuses through multiple accounts will also be treated as fraudulent activity.

Account Closure and Suspension

8.1 Closure by zoya

zoya may immediately close or suspend any account for the following reasons:

• Violation of any provision of these terms
• Registration using false or incomplete information
• Involvement in fraudulent or misconduct-related activity
• Suspicious activity indicative of money laundering
• Being identified as a minor

8.2 Closure by Member

Any member may request to close their own account at any time. It is advised to withdraw any outstanding balance by fulfilling the applicable withdrawal conditions before closure.

8.3 Balance During Suspension

While an account is under investigation, the associated balance may be temporarily withheld. Upon conclusion of the investigation, the balance will be released or forfeited in accordance with the decision reached.

Responsible Gaming

zoya places the highest importance on responsible gaming. Gaming should be treated as a form of entertainment, not as a way to earn money. We give members the opportunity to set their own limits, including deposit limits, betting limits and self-exclusion.

If you feel you have a gaming problem or are concerned about your playing habits, please read our Responsible Gaming Guidelines — where sources of support and the self-exclusion process are described in detail. Members can contact us at any time via 24/7 live chat for assistance with gaming problems.

Once a self-exclusion request has been accepted, it is not possible to reactivate the account before the specified period ends. To reactivate after the period ends, identity verification will be required.

Personal Data Protection

zoya takes the utmost care in collecting, storing and using members' personal data. All data is kept secure through SSL encryption. Strict restrictions are followed regarding the sharing of data with third parties.

Full details of how we collect, use and protect your data are provided in our Privacy Policy. For any questions regarding data protection, please contact our support team.

Even after an account is closed, certain data may be retained for a specified period due to legal obligations.

Limitation of Liability

11.1 Service Disruption

Temporary disruptions to the service may occur due to technical issues, maintenance or third-party software problems. Reasonable steps will be taken regarding incomplete or cancelled transactions during such times, however zoya is not liable for indirect losses arising from such disruptions.

11.2 Third-Party Services

zoya is not responsible for the operations of external payment gateways or game software providers. We will assist with issues caused by disruptions in those parties' services, but will not bear direct liability.

11.3 Bet Results

Game outcomes are entirely random. zoya does not guarantee any specific result. The member bears full responsibility for any losses incurred in games.

Changes to Terms

zoya reserves the right to change, amend, or update any part of these terms at any time. For significant changes, members will be notified in advance by email or through a platform notification.

Continued use of the platform after any changes will be considered acceptance of the revised terms. Members are advised to visit this page regularly to stay informed about the latest terms.

If you have questions about any part of these terms, you will find answers to many common questions in our FAQ section. If not, contact our support team via 24/7 live chat or email in Bengali or English.

12.1 Dispute Resolution

In the event of any dispute, members are advised to contact the support team first. We make every effort to resolve member complaints. If no agreement is reached between both parties, the matter will be resolved through the applicable process under these terms.

12.2 Contact Methods

Members can contact us through:

• Live Chat: 24/7, in Bengali and English
• Email: [email protected]