Privacy Policy

1. Introduction and Scope

zoya Casino (referred to in this document as "zoya", "we" or "our") treats the protection of your personal information as a top priority. This privacy policy describes what information is collected and how it is managed when you use zoya's website, open an account, play games, or use any of our services.

This policy applies to all users of the zoyacasino.cam website and related mobile applications. By using the site you automatically agree to the terms of this policy. To learn more about the terms of service related to this policy, please read our Terms and Conditions.

This site and its services are intended solely for individuals aged 21 or above. If information belonging to a minor is collected, it will be deleted immediately.

2. What Information Is Collected

zoya collects your information in several ways. The information collected falls into two main categories:

2.1 Information You Provide Directly

When you register, log in, or contact us, the information you provide includes:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• bKash, Nagad or Rocket number (for transactions)
• Bank account details (for bank transfers)
• Any information provided when you contact us

2.2 Automatically Collected Information

Some information is collected automatically while you use the site:

• IP address and device type
• Browser type and version
• Time of access and duration of visit
• Pages visited
• Gaming activity data (bets, wins and losses, transaction history)
• Information collected through cookies and similar tracking technologies

3. Purpose of Using Your Information

zoya uses your information only for the specific purposes described below and for no other purpose:

• Creating, managing and securing your account
• Verifying identity and preventing fraudulent activity
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Providing 24/7 live chat and email support
• Fulfilling legal obligations
• Improving site services
• Monitoring user behaviour to ensure responsible gaming

We never sell or rent your information to third-party advertisers.

4. Sharing and Disclosure of Information

zoya does not generally share your personal information with third parties. However, information may be disclosed in the following limited circumstances:

4.1 Payment Processing

The necessary information is shared with bKash, Nagad, Rocket and the relevant banks to complete your transactions. This information is used solely to complete the specific transaction.

4.2 Technology and Service Providers

We use certain trusted technology partners to operate the site. These partners are given only the information necessary to perform their work and are required to comply with our privacy standards.

4.3 Legal Requirements

Information may be disclosed in response to a court order, a lawful request from a law enforcement authority, or as required by applicable law. In such cases, only the specific information that is necessary will be provided.

5. Data Security Measures

To protect your information, zoya applies industry-standard technical and administrative measures. The key elements of our security framework are:

• Data exchanged between the website and servers is secured through SSL (Secure Sockets Layer) encryption
• Stored data is protected with strong encryption technology
• Strict role-based access controls are maintained for staff accessing data
• Regular security reviews and vulnerability assessments are conducted
• Automated monitoring systems are in place to detect unusual activity
• OTP verification for suspicious login attempts

However, it is not possible to guarantee that data transmission over the internet is completely secure. You should also keep your password confidential and log out of your account after using an unfamiliar device.

6. Cookies and Similar Technologies

The zoya website uses cookies and similar technologies. Cookies are small text files stored in your browser. We use the following types of cookies:

6.1 Essential Cookies

The site cannot function properly without these cookies. They are essential for maintaining login sessions, storing security tokens, and remembering your preferences.

6.2 Functional Cookies

These cookies help remember your language preference, display settings, and other personalisation choices.

6.3 Analytics Cookies

These cookies collect information about how the site is used in order to improve our services. The data collected is aggregated and anonymised.

You can disable cookies from your browser settings, but doing so may limit some functionality of the site.

7. Data Retention Period

zoya retains your information only for as long as necessary. As a general rule:

• Profile information is retained for as long as your account remains active
• After an account is closed, information required to meet legal obligations is retained for the specified period
• Transaction records are kept for a defined period as required for financial verification
• Once no longer needed, information is securely deleted or anonymised

8. Your Rights

You have the following rights over your personal information, and zoya is committed to upholding them:

• Right of access: You have the right to know what information is held about you.
• Right to rectification: If your information is inaccurate, you may request that it be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.
• Right to object to processing: You may object to your information being used for specific purposes.
• Right to restriction: In certain circumstances you may request that processing of your information be limited.
• Right to portability: You may request your information in a structured, readable format.

To exercise these rights or if you have any questions, please contact our support team.

9. Responsible Gaming and Data Protection

zoya monitors your gaming behaviour to ensure the service is being used responsibly. If an unusual gaming pattern is detected, we may proactively reach out to you. Our Responsible Gaming guidelines provide detailed information on setting limits, self-exclusion, and support options.

The data used for this monitoring is used solely for your protection and is not shared with third parties.

10. Protection of Minors

All services provided by zoya are intended solely for individuals aged 21 or above. We do not knowingly collect personal information from minors. If we receive evidence that a minor has registered, that account and all associated information will be deleted immediately.

If a parent or guardian believes their child has registered on our site, please contact our support team immediately.

11. Third-Party Links

The zoya website may occasionally contain links to third-party sites. These external sites are not covered by our privacy policy, and we are not responsible for their privacy practices. If you visit an external site, you are advised to read that site's own privacy policy.

12. Changes to This Policy

zoya may periodically review and update this privacy policy. If any significant changes are made, this page will be updated with a new date, and in some cases you may also be notified by email. Continued use of the site after any changes means you accept the updated policy.

If you have any questions about changes to the policy, please visit our FAQ section, which contains answers to common questions about site policies.

13. Contact

For any questions about this privacy policy, requests to exercise your rights, or complaints, please contact our support team. We provide support in Bengali and English 24/7: