For ages 21+

Responsible Gaming — Protect Yourself and Your Family

zoya believes that entertainment should always stay within safe limits. On this page you will find details about control tools, warning signs, and ways to get support.

For ages 21 and above only

Why It Matters to Keep Gaming Within Limits

Online casino and betting are a form of entertainment and should never be treated as a way to earn a living. At zoya, we believe every player should set their own budget and time — that is what keeps gaming enjoyable rather than stressful.

Our Terms and Conditions clearly state that zoya is for persons aged 21 and above only. No account is fully activated until age has been verified. There is no way for minors to open an account here.

Ask yourself a few questions before you start playing: Have you set a fixed budget? Are you placing bigger bets repeatedly to try to recover lost money? If these questions give you pause, read the tools and information below carefully. You can find more information on our FAQ page for any questions you may have.

We believe transparency and trust are the foundation of a good platform. Our About Us page covers zoya's values and commitments in detail. We believe an informed player is the most protected player.

Your Control Tools

zoya gives you full control over your own gaming. Use these tools to decide for yourself how much you play.

Deposit Limit

Set the maximum amount you can deposit daily, weekly, or monthly. Once a limit is set, it cannot be increased before the specified time has passed.

Session Time Limit

Set a maximum duration for each session. When the time is up, you will be logged out automatically.

Self-Exclusion

You can suspend your account for a set period — from one week up to permanently. You will not be able to log in during this time.

Bet Limit

Set the maximum amount you can place on each bet in advance, so you do not spend too much in a single round.

Live Chat Support

Contact our support team at any time via 24/7 live chat. The team assists in both Bengali and English.

Reality Check

A message will appear at set intervals to remind you how long you have been playing and how much you have spent so far.

To activate these tools, go to your account settings or contact us via 24/7 live chat. You can also send a request by email: [email protected]

Recognise the Warning Signs

If any of the following signs apply to you, it is time to seek help.

01

Chasing Losses

Placing larger and larger bets to try to recover lost money — this is a clear warning sign.

02

Hiding from Family and Friends

Playing without telling the people close to you and tending to lie about losses.

03

Ignoring Financial Pressures

Using money meant for essential expenses — rent, food, bills — on bets.

04

Emotional Distress

Feeling anxious or irritable when not gambling, and being unable to concentrate without it.

zoya's Commitment

Our commitment to responsible gaming is shown through action, not just words. Here is what zoya does:

  • Age is verified when an account is opened and no one under 21 is permitted.
  • All advertisements and promotions are aimed at adult audiences — minors are never targeted.
  • Accounts are suspended as soon as a self-exclusion request is received — with no delay.
  • Players' personal data is kept secure and is not shared with third parties.
  • The support team is active 24/7 — there is no need to hesitate about discussing a gambling concern.
  • Every transaction is secured with SSL encryption and a safe payment gateway.

Where to Find Support

zoya Live Chat Support

Our support team is available 24 hours a day, 7 days a week in Bengali and English. Talk to us about account limits, self-exclusion, or any concern you have.

Email Support

To discuss something in detail, email us at: [email protected] — our team will respond as soon as possible.

Talk to Family and Friends

An open conversation with the people close to you is often the greatest support of all. They will understand and be there for you.

Professional Counselling Services

Mental health professionals and counselling centres in Bangladesh offer dedicated support for dealing with gambling addiction. Contact your local hospital or clinic.

Some Simple Tips for Safe Gaming

Set yourself a budget and a time limit before each session — and stick to them. If your set amount runs out, stop playing for the day. Remember, there will be another opportunity tomorrow, but trying to recover a large loss on the same day typically leads to even greater losses.

Give equal importance to the other parts of your life alongside gaming — family, friends, work, hobbies. Casino or betting should never be seen as a main source of income. It is a form of entertainment that stays enjoyable when kept in moderation.

Avoid gaming when drinking or under stress — it becomes harder to make sound decisions in that state. Celebrate wins, but accepting a loss is also part of the game.

Read our Privacy Policy page to learn more about protecting your personal information and account. Keeping your data safe is our responsibility.

Quick Reminders

  • Set your budget first, not after
  • Avoid trying to chase your losses
  • Do not bet with money set aside for essential expenses
  • Take regular breaks
  • Use self-exclusion when needed
  • Asking for help is a sign of strength

Questions and Answers on Responsible Gaming

Answers to commonly asked questions are provided here.

You must be at least 21 years old to open an account at zoya and take part in any casino or betting activity. Age is verified at registration, and documents to confirm identity may be requested if there is any doubt.

Go to your account settings, choose the self-exclusion option, and set how long you want the break to last. You can also send a request via 24/7 live chat or by email at [email protected] to have your account suspended — action is taken as soon as the request is received.

Yes, you can withdraw any balance remaining in your account during self-exclusion. Contact our team directly for help with this.

Some common signs are: placing larger bets repeatedly to try to recover lost money; hiding your gambling from family or friends; using money set aside for essential expenses on bets; feeling restless or irritable when you are not gambling. If you notice these signs, seek help without delay.

Talk to them calmly — with understanding, not accusations. Encourage them to seek professional counselling. If needed, you can contact us directly via live chat or email for guidance — we support family members too.

Once a lower limit has been set, it cannot be increased before the specified time period has passed. This delay is intentional — to prevent impulsive decisions that lead to higher spending in the heat of the moment.

More Useful Pages

Policy

Terms and Conditions

Read about zoya's terms of service, account rules, and player rights.
Privacy

Privacy Policy

Learn how your personal data is collected, stored, and kept secure.
Support

FAQ

Answers to all common questions about payments, bonuses, accounts, and technical matters.
About

About Us

Learn about zoya's values and its commitment to players in Bangladesh.